Privacy Policy
Effective Date: 11/26/2024
Craft School Monterey LLC, DBA Lizzy Eichorn Studios and Monterey Clay Studio, LLC ("we," "us," or "our"), are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our studio, use our website, register for classes or events, make purchases, or communicate with us by email, phone, or text message.
1. Information We Collect
We may collect the following categories of personal information:
Contact Information
When you register for classes, subscribe to our newsletter, sign up for text messages, complete a form, or otherwise communicate with us, we may collect your name, email address, mailing address, phone number, and other contact details.
Payment Information
When you purchase products or services, payment information such as credit card or bank account details is collected and processed by our third-party payment processor (Square). We do not store your full payment card information. The collection and handling of payment information is governed by the payment processor's own privacy policy.
Communications Information
We may collect information you provide when contacting us by email, phone, text message, or customer support inquiries, including your communication preferences and any information you choose to share.
Survey and Feedback Information
If you participate in surveys, promotions, questionnaires, or provide feedback, we may collect the information you submit.
Website Usage Information
When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, device information, and website usage data through cookies or similar technologies.
2. How We Use Your Information
We may use your personal information to:
Process class registrations, purchases, and payments.
Communicate with you about classes, workshops, appointments, events, or customer service matters.
Send newsletters, promotional emails, and marketing communications if you have chosen to receive them.
Send text messages related to your registrations, appointments, updates, promotions, or other information you have consented to receive.
Improve our website, services, and customer experience.
Conduct promotions, contests, or surveys.
Detect and prevent fraud or unauthorized activity.
Comply with legal obligations and protect our legal rights.
3. SMS Communications
If you choose to receive SMS (text) messages from us, we may use your mobile number to send appointment reminders, class updates, promotional offers, and other information related to our services.
Your consent to receive SMS messages is voluntary and is not required as a condition of purchasing goods or services.
You may opt out of receiving marketing text messages at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.
Message frequency may vary. Standard message and data rates from your mobile carrier may apply.
We do not sell, rent, or share your mobile phone number or SMS consent information with third parties or affiliates for their own marketing purposes.
4. Legal Basis for Processing
Where applicable under law, we process personal information based on one or more of the following legal grounds:
Your consent.
Performance of a contract with you.
Compliance with legal obligations.
Our legitimate business interests, provided those interests do not override your rights and freedoms.
5. Sharing of Information
We do not sell or rent your personal information.
We may share your information with trusted service providers that assist us in operating our business, including payment processors, marketing platforms, technology providers, analytics services, and other vendors performing services on our behalf. These providers are expected to protect your information and use it only as necessary to provide services to us.
We may also disclose information when required by law or when reasonably necessary to protect our rights, property, safety, or the safety of others.
6. Marketing Choices
You may unsubscribe from marketing emails by using the unsubscribe link included in those communications.
You may opt out of marketing text messages by replying STOP at any time.
Even if you opt out of marketing communications, we may continue to send you transactional or service-related communications regarding classes, purchases, appointments, or account matters.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance functionality, analyze website traffic, and remember user preferences. You may control cookie settings through your browser, although disabling cookies may affect certain website features.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, or maintain appropriate business records.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to the personal information we maintain about you.
Request correction of inaccurate information.
Request deletion of your personal information, subject to legal exceptions.
Withdraw consent where processing is based on consent.
Object to or request restriction of certain processing activities where permitted by law.
California residents may have additional rights under applicable California privacy laws. We do not sell personal information.
To exercise your rights, contact us using the information below.
10. International Transfers
If personal information is transferred outside the United States, we will take appropriate measures to ensure it is protected in accordance with applicable laws.
11. Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any revisions will become effective upon posting the updated version with a revised effective date. We encourage you to review this page periodically.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Craft School Monterey LLC
DBA Lizzy Eichorn Studios
785 Broadway Ave.
Seaside, CA 93955
Email: lizzyeichornstudios[at]gmail.com
Phone: (831) 288-8587
Last Updated: 06/25/2026